TRY Return or exchange policy

Exchanges and returns are done strictly within 7 days after the delivery is completed

Step 1:
Please send us pictures of the item

Step 2:
Once your request is acknowledged and approved by TRY team, please register post the package and send us the slip.

Step 3:
Once we’ve reviewed the exchange item for quality and hygiene we will let you know if your exchange/return has been approved.

Step 4:
Once approved, our courier will deliver the fresh new item right to your doorstep for your convenience. Customers can also opt for a full refund for the value of the defected item if they do not wish to receive another item in exchange for the defected item.

Please note that the TRY management retains all rights to reject or deny refund request if we feel that the defect/damage is not a genuine case. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, you will not be entitled for an exchange and you will have to bear the courier charges for the pickup and return. The final decision is at the sole discretion of the management and is non-negotiable. 
 
Thank you!